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bjoern_schulze
bjoern_schulze
Helper ⭐️⭐️⭐️
September 10, 2020
Solved

Zendesk / inSided support not available?

  • September 10, 2020
  • 4 replies
  • 103 views

I’m trying to submit some tickets to the inSided Support. But after I login, I only get a (what looks like a) 404 error. Is it just me or is it a global issue?

Best answer by tom.shaddock

Hi @bjoern_schulze  yes this indeed does look related to yesterdays Zendesk global outage - we’ve raised a ticket to inquire further with them regarding this. For now can you email any tickets to support@insided.com, Will keep you posted once we have some news!

4 replies

Monique
Monique
Helper ⭐️
September 10, 2020

I think it's a global issue, I’ve had the same experience with a different company yesterday. 

✨
    Julian
    Julian
    Gainsight Employee ⭐️⭐️⭐️
    September 10, 2020

    Oh is it happening again? Thanks for letting us know. @tom.shaddock can you help us here?

    I think it's a global issue, I’ve had the same experience with a different company yesterday. 

    True, Zendesk had a global outage yesterday, could be that it is happening again.

    I follow my nose, it always knows
    tom.shaddock
    tom.shaddockAnswer
    Gainsight Employee ⭐️⭐️
    September 10, 2020

    Hi @bjoern_schulze  yes this indeed does look related to yesterdays Zendesk global outage - we’ve raised a ticket to inquire further with them regarding this. For now can you email any tickets to support@insided.com, Will keep you posted once we have some news!

      bjoern_schulze
      bjoern_schulzeAuthor
      Helper ⭐️⭐️⭐️
      September 10, 2020

      Thanks @tom.shaddock, will do!

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