Hello Gainsight Community,
We just had a blast 🚀 listening to an enlightening episode of the CELab podcast, featuring Brian Oblinger, a wizard 🧙♂️ in the realm of community and customer education. The episode, "Community and Customer Education are Better Together," was like uncovering a treasure chest 🏴☠️ of insights on how merging these worlds can supercharge customer success and product engagement.
Brian stresses the importance of keeping our customer journey as smooth as a slide in a playground 🛝—no need for anyone to climb over the complex structure of our org chart! This message hits home 🏠 with us at Gainsight as we work magic ✨ to make our users' experience as seamless as pie 🥧.
Key Takeaways with a Sprinkle of Joy:
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🤝 Together is Better: Combining community efforts with customer education creates a super blend for enhancing customer experiences.
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🚫 No Org Chart Maze: Customers shouldn't need a map to navigate our services. It's all about creating one big happy path 🛤️.
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🔐 Easy Access: With our recently launched SSO capabilities, hopping between Gainsight products is as easy as jumping in puddles on a rainy day ☔.
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💡 Learning is a Party: Encouraging collaboration and community-driven challenges makes learning a festive event everyone wants to join 🎉.
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🌍 Community Power: Leveraging the wisdom of the crowd shines a light on the strength of our user community.
In light of these sparkles ✨, we're excited to showcase the leaps Gainsight has made towards a harmonious user experience, especially through our Single Sign-On (SSO) capabilities. It's about making every step in the Gainsight world a walk in the park 🌳.
Diving into Brian's wisdom was like discovering the secret to making every day at Gainsight a little more joyful 🎈 and connected. We're inspired to keep sprinkling bits of joy and collaboration across our platforms, making sure learning and community engagement is always a blast!
Dive into the Podcast Adventure: Episode Link on Spotify
Discover Gainsight CE Magic: Gainsight Customer Education
Let's continue to sprinkle joy, share knowledge, and grow together in our amazing Gainsight community garden 🌺.
What are your strategies surrounding Community And Customer Education? Comment in the the thread below 👇🏼
Best,
Kat Kenny
CS Leader of Gainsight Emerging Products (CE, CC, and PX)
