Hello Gainsight Community,

We just had a blast listening to an enlightening episode of the CELab podcast, featuring Brian Oblinger, a wizard 🧙‍♂️ in the realm of community and customer education. The episode, "Community and Customer Education are Better Together," was like uncovering a treasure chest ‍ of insights on how merging these worlds can supercharge customer success and product engagement.

Brian stresses the importance of keeping our customer journey as smooth as a slide in a playground 🛝—no need for anyone to climb over the complex structure of our org chart! This message hits home with us at Gainsight as we work magic to make our users' experience as seamless as pie 🥧.

Key Takeaways with a Sprinkle of Joy:

• Together is Better: Combining community efforts with customer education creates a super blend for enhancing customer experiences.

• No Org Chart Maze: Customers shouldn't need a map to navigate our services. It's all about creating one big happy path ️.

• Easy Access: With our recently launched SSO capabilities, hopping between Gainsight products is as easy as jumping in puddles on a rainy day .

• Learning is a Party: Encouraging collaboration and community-driven challenges makes learning a festive event everyone wants to join .

• Community Power: Leveraging the wisdom of the crowd shines a light on the strength of our user community.

In light of these sparkles , we're excited to showcase the leaps Gainsight has made towards a harmonious user experience, especially through our Single Sign-On (SSO) capabilities. It's about making every step in the Gainsight world a walk in the park .

Diving into Brian's wisdom was like discovering the secret to making every day at Gainsight a little more joyful and connected. We're inspired to keep sprinkling bits of joy and collaboration across our platforms, making sure learning and community engagement is always a blast!

Dive into the Podcast Adventure: Episode Link on Spotify

Discover Gainsight CE Magic: Gainsight Customer Education

Let's continue to sprinkle joy, share knowledge, and grow together in our amazing Gainsight community garden .

What are your strategies surrounding Community And Customer Education?  Comment in the the thread below 

Best,

Kat Kenny

CS Leader of Gainsight Emerging Products (CE, CC, and PX)