Question

Ability to Fetch Tags in Gainsight from Zendesk

  • 29 May 2023
  • 1 reply
  • 64 views
vartan.kourshounian
Badge +2

Hi Team, 

 

I just migrated to the Zendesk connector 2.0 however I don’t seem to find the field tag in the Zendesk tickets object to fetch it to Gainsight. I want to track Support Ticket Escalation as a Risk Status in Healthscore. To do so, I will need to get the tag field to Gainsight. Is this possible?

1 reply

alizee
Rank
Userlevel 6
Badge +9

Hi @vartan.kourshounian I don’t use Zendesk but Freshdesk and we have the same issue because the tag field is a data type (array) that is not supported. It’s possibly the same for Zendesk. 

Here’s a related post you could upvote in the Community to get this enabled: 

Need inputs -- Supporting multi-valued attributes in Connectors | Gainsight Community

Hope this helps.

If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes, except in construction because they’re the most expensive part of building.

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