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darkknight
Expert ⭐️
Aug 6, 2019 5:01 PM UTC
Solved

Ability to see what accounts users are "following"

We regularly get contacted by end users who don't understand why they're getting notifications for accounts to which they aren't assigned, and it's always that they have clicked the "Follow" button at some time in the past.

Also, when users leave our company, if they had clicked the "Follow" button at some point, we will get failure notifications on emails that were attempted to be sent to that user.

Would be great to have the ability to see what users are following which accounts, as well as the ability to forcibly remove the follow on the users behalf.

dan_ahrens
Expert ⭐️⭐️⭐️
Aug 6, 2019 5:27 PM UTC
You can build a report on users who are following accounts following these instructions: https://support.gainsight.com/Administration_and_Permissions/General_Administration/Configure_Internal_User_Email_Notifications#Reporting_on_Subscribed_.26_Un-subscribed_Accounts

VP of Customer Success at Forcepoint

11 replies

liam_nicholls
Helper ⭐️
Dec 8, 2022 11:01 PM UTC

@katelyn.turner I’ve been looking into this as well. There’s quite a few duplicate request/posts that are relevant. This is one worth following

 

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