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amanda_neil
amanda_neil
Contributor ⭐️⭐️⭐️⭐️⭐️
June 15, 2018
Question

Ability to update timeline when emails are generated

  • June 15, 2018
  • 2 replies
  • 56 views
We need the ability to automatically post to timeline from our emails.  The use case would be send an email to the customer and Gainsight timeline is automatically updated with this activity.  I see other conversations on this but would like to know where this enhancement is.

    2 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    June 18, 2018
    Hi Amanda,

    What email system would your team use for this, or are you referring to emails sent from CoPilot/Adv. Outreaches/Email Assist?
    Lila Krutel, Dir. Global Education Services
    amanda_neil
    amanda_neilAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    June 19, 2018
    We would love the ability to update from our Outlook email.  If we can add a GS email in the BCC and it post to the timeline or something similar that would be great!
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