Solved
Account merger at SFDC affects accounts Healthscore on Gainsight
1. An account from SFDC gets merged into another Account as follows
2. This Merger was done at SFDC end when an SFDC lead gets converted into an account
3. Post this merger - Gainsight Rules that Sync accounts to Gainsight Syncs this merged account to Gainsight that creates a Duplicate in Gainsight
4. This Duplicate account affects the Overall health score of the existing account
5. We deleted the duplicates in Gainsight, The health score issue got resolved.
6. As of now If we find account duplicates the only way to get them deleted is via support ticket to Gainsight.
This should be considered to be fixed at Gainsight to Handle the score when account mergers happen at SFDC end.
Let me know if anyone else has faced this issue and how you resolved this?
Thanks!
~Lokesh
2. This Merger was done at SFDC end when an SFDC lead gets converted into an account
3. Post this merger - Gainsight Rules that Sync accounts to Gainsight Syncs this merged account to Gainsight that creates a Duplicate in Gainsight
4. This Duplicate account affects the Overall health score of the existing account
5. We deleted the duplicates in Gainsight, The health score issue got resolved.
6. As of now If we find account duplicates the only way to get them deleted is via support ticket to Gainsight.
This should be considered to be fixed at Gainsight to Handle the score when account mergers happen at SFDC end.
Let me know if anyone else has faced this issue and how you resolved this?
Thanks!
~Lokesh