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ky_powell
Contributor ⭐️⭐️⭐️⭐️⭐️
Jun 20, 2017 3:52 PM UTC
Question

Account that has churned still shows as Active

Why would an account that has churned still show a status of Active in Gainsight?

4 replies

dstokowski
Gainsight Employee ⭐️⭐️
Jun 20, 2017 4:00 PM UTC
Ky -
The active or churn status would be separate from your CS Lifecycle Phase so you should create a rule that looks at CS Lifecycle Phase and changes Status to Churn.
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sai_ram
Expert ⭐️⭐️
Jun 22, 2017 1:09 PM UTC
Please let us know if you need any help in configuring the rule. 
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ky_powell
ky_powellAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
Jun 22, 2017 3:55 PM UTC
Hi Sai, that would be really helpful. 
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sai_ram
Expert ⭐️⭐️
Jun 22, 2017 4:17 PM UTC
Hi Ky, I will reach out to you via email to gather more details.
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