Question
Account that has churned still shows as Active
Why would an account that has churned still show a status of Active in Gainsight?
+5Ky -
The active or churn status would be separate from your CS Lifecycle Phase so you should create a rule that looks at CS Lifecycle Phase and changes Status to Churn.
The active or churn status would be separate from your CS Lifecycle Phase so you should create a rule that looks at CS Lifecycle Phase and changes Status to Churn.
+1Please let us know if you need any help in configuring the rule.
Hi Sai, that would be really helpful.
+1Hi Ky, I will reach out to you via email to gather more details.
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