Why would an account that has churned still show a status of Active in Gainsight?
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Ky -
The active or churn status would be separate from your CS Lifecycle Phase so you should create a rule that looks at CS Lifecycle Phase and changes Status to Churn.
The active or churn status would be separate from your CS Lifecycle Phase so you should create a rule that looks at CS Lifecycle Phase and changes Status to Churn.
Please let us know if you need any help in configuring the rule.
Hi Sai, that would be really helpful.
Hi Ky, I will reach out to you via email to gather more details.
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