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ky_powell
Contributor ⭐️⭐️⭐️⭐️⭐️
June 20, 2017
Question

Account that has churned still shows as Active

  • June 20, 2017
  • 4 replies
  • 65 views
Why would an account that has churned still show a status of Active in Gainsight?

4 replies

dstokowski
Gainsight Employee ⭐️⭐️
June 20, 2017
Ky -
The active or churn status would be separate from your CS Lifecycle Phase so you should create a rule that looks at CS Lifecycle Phase and changes Status to Churn.
sai_ram
Expert ⭐️⭐️
June 22, 2017
Please let us know if you need any help in configuring the rule. 
ky_powell
ky_powellAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
June 22, 2017
Hi Sai, that would be really helpful. 
sai_ram
Expert ⭐️⭐️
June 22, 2017
Hi Ky, I will reach out to you via email to gather more details.