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Adding Calendar invite file into email templates

  • May 30, 2016
  • 4 replies
  • 100 views
mei_ling_kuan
Hi There 
Is there a way for us to include calendar invites, ics files in an email template. We are about to send newsletters with proposed webinar sessions via ics files. I tried to add these files into the email template but it says it is not support. Why is that? These files are perfectly acceptable for emailing?

Thanks,
mei ling

Best answer by sundar

We have whitelisted the type of files that can be attached and ics is not part of it. I agree that it is perfectly safe to send ics files.

I've added this to the backlog, this will be possible after July release. Sorry about the inconvenience 
marissa_barcza
mei_ling_kuan
elizabeth_adams_c593ee

4 replies

sundar
  • sundar
  • Expert ⭐️
  • Answer
  • May 31, 2016
We have whitelisted the type of files that can be attached and ics is not part of it. I agree that it is perfectly safe to send ics files.

I've added this to the backlog, this will be possible after July release. Sorry about the inconvenience 
ankit_jain
  • ankit_jain
  • Helper ⭐️⭐️⭐️
  • September 27, 2016
Support for ICS/ICAL is coming in the October release. You shall be able to attach these files.
elena_painter
lori_thompson
lane_h
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  • lane_h
  • Helper ⭐️
  • November 18, 2016
Ankit, Did this get released in the October Release?
Director of CX and Scale Programs
ankit_jain
  • ankit_jain
  • Helper ⭐️⭐️⭐️
  • November 18, 2016
Yes. Ref: https://support.gainsight.com/hc/en-us/articles/228450068-Release-Notes-Version-5-3-October-2016
Support for .ICS , .ICAL files as attachments: In Email Templates, attaching .ics (Outlook/Google Calendar) and .iCal (iOS) calendar invite files is now supported. 
sai_ram
manu_mittal
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