I am looking for examples of different things Admins look at to identify things are working correctly. Things I have in mind already include:
Reports showing amount of data ingested from sources[list]
Expected report would show steady data or steady increase. This would show if there was a change in the data flowing into Gainsight.
Stale scorecard measures
Expected report would show number of scorecard measures that have not been updated in X timeframe. If automated measures, this would tell me if a rule is broken or needs to be updated. If manual measure, this would tell me how many team members are actively using.
Email Reports
Expected report would show send rate. This would tell me if the scheduled emails were sending appropriately
[/list]What else are you looking at to determine all systems are a Go?
Best answer by dstokowski
Key Rules Success/Failure- similar to Data Ingest
- To show on Dashboard, this might need to figured out to tie to the resulting/expected Action
(Note we are also working on enhancing this view in Admin section for Rules)
JO
- Email reports (as you mention)
- Survey report (if cusotmer is using)
Key Rules Success/Failure- similar to Data Ingest
- To show on Dashboard, this might need to figured out to tie to the resulting/expected Action
(Note we are also working on enhancing this view in Admin section for Rules)
JO
- Email reports (as you mention)
- Survey report (if cusotmer is using)
Similar thing for CTAs - have a couple reports that show CTA creation just so I know some are being created each day/week. Its normal for some of our CTAs to be created on a periodic basis. if I dont see any, then I know something isnt working correctly.
We only "bring in" specific accounts to GS. So I have a report to indicate an inappropriate account has been auto added to GS.
More for Mgrs - but if specific type of CTAs are overdue for "too long" then something is amiss , might be more of a CSM catching up on their work.
Have report to signal something this is a RED condition based CSM, but nothing else is indicating so. Not sure that's bad data, yet, but suspect for sure.
those are a few off the top of my head on top of what you mentioned.
+1 on the Rules Success/Failures. While on my rules I have email listed to email me if there is a fail - on ones set up prior to me, I have to research individually.
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