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darkknight
darkknight
Expert ⭐️
November 19, 2019
Solved

Adoption Explorer configuration

  • November 19, 2019
  • 11 replies
  • 254 views

I’m trying to get Adoption Explorer setup and working, but so far no luck.

One question I have that I cannot seem to find in the documention - what do you do if your Weekly Time Series data has more than one Unique ID?

 

For example, I have a usage data file that contains usage metrics by Company AND Usage Type, so for example if Gainsight were my customer I might have:

 

Company Name        ID             Date                       Usage Type                       Total

GAINSIGHT                33455      11/12/2019          Logins                                365

GAINSIGHT                33455      11/12/2019          Punches                            724

GAINSIGHT                33455      11/19/2019          Logins                                398

GAINSIGHT                33455      11/19/2019          Punches                            772

 

I want to make sure that I’m upserting on the ID, Date and Usage Type.

 

When importing the data via S3 Connector, I have the option of selecting multiple key fields:


But I can’t seem to figure out how to do this in an Adoption Explorer project.

 

@skalle can you help advise me?  Something I’m overlooking?

 

 

 

 

    Best answer by skalle

    Thanks for the feedback and one of the key themes we are working on is simplifying  features not just in Adoption Explorer but across our product as well.  While we work to make continuous improvements on this, me  and Nitin are more than willing to work with you to help overcome any initial setup issues. The process also may help discuss with you and be mutually beneficial to identify the specific areas where you may feel we need to do better. Please reach out to us via your COMs or via Support ticket and we will be glad to collaborate on your projects as we believe that setting and bringing data is just the tip of the iceberg and the actual value of Adoption Explorer is the insights that you can get from this data.

     

    11 replies

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    skalle
    Gainsight Employee ⭐️
    skalleAnswer
    Gainsight Employee ⭐️
    November 20, 2019

    Thanks for the feedback and one of the key themes we are working on is simplifying  features not just in Adoption Explorer but across our product as well.  While we work to make continuous improvements on this, me  and Nitin are more than willing to work with you to help overcome any initial setup issues. The process also may help discuss with you and be mutually beneficial to identify the specific areas where you may feel we need to do better. Please reach out to us via your COMs or via Support ticket and we will be glad to collaborate on your projects as we believe that setting and bringing data is just the tip of the iceberg and the actual value of Adoption Explorer is the insights that you can get from this data.

     

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