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jahnavi
jahnavi
Contributor ⭐️⭐️⭐️⭐️⭐️
December 14, 2017
Solved

Advanced outreach participants refresh

  • December 14, 2017
  • 14 replies
  • 215 views
Can the  participants in an Advanced outreach be called every 2 hours? I could only schedule once a day
    Best answer by abhishek_sivaraman
    Hi,

    Unfortunately, at this point , it is not possible. We do have the ability to use Events as a source so that you can use our Event Framework to post data and add a participant into Advanced Outreach for near real time use cases. More details here.

    Can you elaborate a little bit on the use case for the need to refresh every 2 hours and add it into an Advanced Outreach so that I can have a better understanding?

    Thanks
    Abhishek S

    14 replies

    Show previous replies
    allie_gold
    allie_gold
    Helper ⭐️
    April 18, 2018
    We definitely need some way to trigger refreshes for AO's more than once per day. We get new customers triggered into Gainsight throughout the day, and they have to wait until the next day to receive their first outreach from us.
    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    April 18, 2018
    Hi Allie, have you considered the Events Framework that Ben linked in the message right above yours? It triggers new participants into Advanced Outreach in near real time. 
    VP of Customer Success at Forcepoint
    allie_gold
    allie_gold
    Helper ⭐️
    April 18, 2018
    Working on that this week 🙂 thank you!
    cmultanen
    cmultanen
    Helper ⭐️
    July 26, 2018
    This would be really useful for us as well. We want to send near real-time internal alerts to our client account teams and leadership whenever a contact responds to an NPS or Implementation survey.  

    Events framework would possibly work but this requires us to get resources from our CorpEng/SFDC team which can be difficult and slow to work with. 
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