+6
Right now, mapped email fields can’t be null and fail the entire participant. I was working with a customer with a use case where they wanted to cc an email that would sometimes be null.
I think its a good idea to fail participants if there is a null mapped email especially if its for the sender or recipient but the above is one edge case where I could see an enhancement for this scenario.
+11
It would definitely save me some work if this were possible. Our use case - some accounts have CSMs and AMs assigned and some just have AMs. When we send emails to the customer, they can come from the AM, and we’d like to CC the CSM in the cases where there is one. Today, I have to build two separate queries - one for accounts with a CSM and one for accounts without to get around this. Would be great if I could just build one, and use the CSM if it exists in the CC field.
Hello
We will look into this.
+1
+1 to this. We have a situation where an onboarding email needs to be sent to one primary contact but we also wanted to give an option to add more onboarding contacts that can be cc’ed. Because the mapped additional onboarding contact couldn’t be null, we had to drop this idea. I can see many use cases where this would be valuable.
+4
Curious where this stands with new dynamic programs. In theory,
Some accounts have CSMs and AMs assigned and some just have AMs. When we send emails to the customer, they can come from the AM, and we’d like to CC the CSM in the cases where there is one. Today, I have to build two separate queries - one for accounts with a CSM and one for accounts without to get around this. Would be great if I could just build one, and use the CSM if it exists in the CC field.
However, the CC option did NOT send the email to multiple recipients. When I added both CSM and Sales in CC, the CSM received the email but Sales didn’t.
Have you faced similar issue? Please suggest a possible solution.
Thanks in advance.
+4
Another point here -- this becomes an even bigger issue when there are multiple contacts in the CC field, and any one (or multiple) of those may be null. The only good way to get around this is to do multiple templates, each with a different combination (ex: CSM and AM are not null, Sales rep is null), to account for each different permutation -- and have each of those as a separate branch in the program.
Yes, data hygiene is important, but sometimes there are cases where there is legitimately no rep.
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