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Question

Allow Timeline Custom Activity Types in Sally for Slack

  • September 29, 2017
  • 3 replies
  • 46 views

seth
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  • Gainsight Employee ⭐️⭐️⭐️
I've learned that Sally doesn't support custom Activity Types from Timeline. (via support ticket #30362)

I'm sorry to say that this makes Activities via Sally useless for us, since we're using custom activity types almost exclusively. I was really looking forward to letting our execs see so easily what a CSM has been doing with a customer! Is it on the roadmap to support custom types?

This is how Sally looks when you only have activities with custom types, which is an unfortunate user experience:

3 replies

rajesh_gande
  • Helper ⭐️
  • September 30, 2017
Yes. We are working on adding this capability.

rajesh_gande
  • Helper ⭐️
  • October 3, 2017
Hi Seth,

We are now supporting custom activity types in Sally! Please check and let us know if you face any issues.

seth
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  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • October 3, 2017
Looks great! Thank you, Rajesh