Skip to main content
christophrooms
Gainsight Employee ⭐️
inSided Product Team
August 7, 2018

Allowing superusers to mark answers

  • August 7, 2018
  • 12 replies
  • 383 views
@Riina submitted on our ideation board the idea to empower superusers to be able to mark best answers to questions.

Having the best answer marked improves the user experience for users who are looking for an answer, since the marked answer will show on top of the list of answers.

Motivating users who asked a question to mark answers seems challenging. Most of them did not mark it, which lead to many questions not having a marked answer or the moderator had to step in and mark the answer.

Now “Super-User” is a primary role, we were able to provide them with the right to mark best answers. We are confident this will results in more questions have a marked answer.

This feature will be available for all branded templates from Friday August 10 onwards.

You will not be able to disable this feature. If you don't want your super-users to be able to mark answers, we suggest to not use the 'Superuser' primary role but use custom roles

12 replies

daniel.boon
Helper ⭐️⭐️⭐️
May 11, 2020

Hey @catiasilvestre - I answered a related question (“Marked Answers" within InSided API”) the other day - let me know if that’s helpful.

inSided product alumnus
Helper ⭐️
May 12, 2020

@daniel.boon thanks Daniel, this is my colleague Steph and right on spot :hugging: