Skip to main content
samantha_braastad
Contributor ⭐️⭐️⭐️⭐️⭐️
Feb 22, 2017 5:12 PM UTC
Question

Allowing Timeline logs to be edited after being saved

Our CSM's occasionally have to go back to a timeline entry a few weeks later to make an updated. Either additional detail to a conversation that was logged or additional details on a resolution to an issue that was logged. Currently, they would have to keep in it drafts until they were 150% confident that no additions would be needed which can be difficult to predict. 

15 replies

nitisha_rathi
Expert ⭐️⭐️
Jan 22, 2018 10:29 AM UTC
Hi Jen, 

This will be available post May. I will update the ETA once I have more clarity.

Thanks,
Nitisha
Translate
irit_eizips
Helper ⭐️
Jul 27, 2018 12:47 AM UTC
HI Nitisha, any update?
Translate
sagan_sherlin
Helper ⭐️⭐️
Jul 27, 2018 3:42 PM UTC
I just came across this thread - and all of this sounds awesome and amazing! And would solve a few heads that as an ADMIN I have. :) 
Translate
catherine_denmeade
Contributor ⭐️
Aug 24, 2018 8:52 PM UTC
Same! Any update on ability to have others edit a timeline item?
Translate
kara_kogelman
Contributor ⭐️⭐️⭐️
Oct 8, 2018 8:49 PM UTC
Agreed this would be good functionality.  Any updates on this?
Translate