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samantha_braastad
Contributor ⭐️⭐️⭐️⭐️⭐️
February 22, 2017
Question

Allowing Timeline logs to be edited after being saved

  • February 22, 2017
  • 15 replies
  • 229 views
Our CSM's occasionally have to go back to a timeline entry a few weeks later to make an updated. Either additional detail to a conversation that was logged or additional details on a resolution to an issue that was logged. Currently, they would have to keep in it drafts until they were 150% confident that no additions would be needed which can be difficult to predict. 

15 replies

nitisha_rathi
Expert ⭐️⭐️
January 22, 2018
Hi Jen, 

This will be available post May. I will update the ETA once I have more clarity.

Thanks,
Nitisha
irit_eizips
Helper ⭐️
July 27, 2018
HI Nitisha, any update?
sagan_sherlin
Helper ⭐️⭐️
July 27, 2018
I just came across this thread - and all of this sounds awesome and amazing! And would solve a few heads that as an ADMIN I have. :) 
catherine_denmeade
Contributor ⭐️
August 24, 2018
Same! Any update on ability to have others edit a timeline item?
kara_kogelman
Contributor ⭐️⭐️⭐️
October 8, 2018
Agreed this would be good functionality.  Any updates on this?