AO Email Preview - Send Test

Forum|Forum|8 years ago
June 21, 2018
2 replies
66 views

I'm experiencing some unexpected behavior in trying to send myself preview emails from the email step in AO. It seems as though I am only able to send one test message from the email preview screen. I do get a popup confirming the message will be sent shortly, but no additional emails come through. This happened yesterday as well. I have tried restarting chrome and tried an alternate browser but still no luck. There's no evidence of them having been caught by a filter, it just seems like they are not going out.

Has anyone else encountered/resolved this type of situation?

journey orchestrator

Best answer by dale_parent

Thanks Denise. Support did help and we confirmed there was a delivery delay in the email system. It was very confusing since the first one went out right away and the rest were delayed.

More detailed discussion here.

dstokowski

Gainsight Employee ⭐️⭐️

Dale - If you still experiencing this, you can submit a ticket to Gainsight Support - they can look at logs as well that might be able to provide some insight into what is happening.

dale_parentAuthorAnswer

Helper ⭐️

Thanks Denise. Support did help and we confirmed there was a delivery delay in the email system. It was very confusing since the first one went out right away and the rest were delayed.

More detailed discussion here.

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