I'm experiencing some unexpected behavior in trying to send myself preview emails from the email step in AO. It seems as though I am only able to send one test message from the email preview screen. I do get a popup confirming the message will be sent shortly, but no additional emails come through. This happened yesterday as well. I have tried restarting chrome and tried an alternate browser but still no luck. There's no evidence of them having been caught by a filter, it just seems like they are not going out.
Has anyone else encountered/resolved this type of situation?
Solved
AO Email Preview - Send Test
Best answer by dale_parent
Thanks Denise. Support did help and we confirmed there was a delivery delay in the email system. It was very confusing since the first one went out right away and the rest were delayed.
More detailed discussion here.
More detailed discussion here.
+5Dale - If you still experiencing this, you can submit a ticket to Gainsight Support - they can look at logs as well that might be able to provide some insight into what is happening.
Thanks Denise. Support did help and we confirmed there was a delivery delay in the email system. It was very confusing since the first one went out right away and the rest were delayed.
More detailed discussion here.
More detailed discussion here.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.