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Has anyone else creating email templates after the April 2025 CS release (v6.45) noticed weird behaviors from template builder? I’ve got a support ticket submitted re: massive padding/container issues (ticket #369802), containers seem to be added randomly that don’t line up with what I’d expect to see.

Examples below: the preview in the email builder, and the result in Gmail. Even looking at the code in Dreamweaver, it showed as I’d expect (minus one random table that shouldn’t have been there, and didn’t show up in the preview or the WYSIWYG builder).

Unfortunately, this is not what I’d expect with a WYSIWYG email editor. I thought I was used to template editor quirks, but this is brand new.

What I built and expected to see

 

What I got instead

​@dayn.johnson as per support ticket details this issue was faced intermittently. Do let us know if you face this issue again.

​​​​@rahul_pal 

​@ssamarth, thank you for following up here!

This issue was resolved – after significant troubleshooting, I determined that it was due to a overabundance of containers nested one within the other, which can be difficult to remove when there is content inside of them.

My solution was to drag each of the content blocks above the original header (to the very top of the email), and rebuild the stacked containers, making sure that each container served distinct purpose.

One of the responses I received from support was that sometimes these issues can be caused by an email template’s code becoming corrupt when the template is cloned. To this response, my question is: “Why can’t we (as admins/super admins) mark certain templates to be included in the predefined templates available for use when creating new templates?”

We shouldn’t have to have a “TEMPLATES” folder with templates that clutter up our main email template library just for the sole purpose of cloning them (and risking corrupted code). This would be a HUGE admin QoL update. 😀

 

 

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