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amandatelford
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February 14, 2022
Question

Assigning a playbook / CTA to multiple customers at the same time

  • February 14, 2022
  • 1 reply
  • 254 views

Is there a way for a user to create a CTA and attach a playbook and then assign it to multiple customers at one time? I saw a thread about having to manually add success plans to customers and the rules engine was the suggestion.  However, I just created 75 of the same CTAs for 75 different customers.  If I could have created one CTA and told Gainsight which customers to add it to, that would have saved me a LOT of time. 

1 reply

matthew_lind
matthew_lind
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February 15, 2022

@amandatelford You can definitely get Gainsight’s Rules Engine to do that heavy lifting.

You’ll build a Bionic Rule.

In the Rule Setup, you’ll specify the criteria of the customers who should receive the CTA. (Customers with ARR over $50k, or customers starting with the letter A, or customers with a renewal date in the next 4 months, or whatever you want)

In the Rule Action, you’ll specify the CTA Name, Type, etc. and also the Playbook, if desired

This can feel like a lot to configure, but I guarantee if you master this skill, you’ll have a powerful tool at your command. More at this link:

https://support.gainsight.com/Gainsight_NXT/03Rules_Engine/03Set_Up_Rule_Action_Types/Create_CTA_Action_Type

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