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Auto Save funtionality in surveys

  • February 9, 2021
  • 1 reply
  • 74 views

Is the auto save functionality in surveys working properly?

My responses are not saving when I partially fill out a survey, exit out of the survey and then go back into the survey.

Best answer by sekhar_dutta

Hi @chelsea.proctor 

Please check whether auto save is disabled for your survey, to check that you have to visit that survey → properties → Additional Fields → Allow Auto Save Answers.

Assuming your survey is not anonymous. For anonymous survey auto save works but every refresh will be a new response.

 

1 reply

sekhar_dutta
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  • Gainsight Employee ⭐️
  • Answer
  • February 10, 2021

Hi @chelsea.proctor 

Please check whether auto save is disabled for your survey, to check that you have to visit that survey → properties → Additional Fields → Allow Auto Save Answers.

Assuming your survey is not anonymous. For anonymous survey auto save works but every refresh will be a new response.