Branching Option in Adv. Outreach Email Chain
+5In Gainsight's most recent v5.11 Winter release, we introduced the option to create branches or multiple pathways within an Adv. Outreach using the Email Chain model and conditional wait. In the 4-min. video below, Abhishek Sivaraman from our product management team explains how to use the new option with the example of new customer onboarding. More information is available here.
Lila Krutel, Dir. Global Education Services
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