I'd like to calculate an average CSAT score for surveys submitted in the last 180 days for a scorecard metric. We have this set up for NPS but obviously without a standard CSAT question (I know that is under consideration) I'm not sure how to go about setting a similar metric. Is there a way I could assign each of our 5 CSAT responses a 'score' and then average them for the account? I don't want to just use the most recent response since that wouldn't give us the full picture if multiple users complete the survey in a short time frame.
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Calculate Average CSAT for Scorecard Metric
+3Best answer by dstokowski
Are you using Survey 2.0 or 1.0?
Have you used the setting for Survey Scoring? See this article towards the bottom using "Assign Weights..."
Have you used the setting for Survey Scoring? See this article towards the bottom using "Assign Weights..."
+5Are you using Survey 2.0 or 1.0?
Have you used the setting for Survey Scoring? See this article towards the bottom using "Assign Weights..."
Have you used the setting for Survey Scoring? See this article towards the bottom using "Assign Weights..."
+3We are current in Survey 1.0 for this particular survey. THANK YOU! I think this will work for us.
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