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Contributor ⭐️
Feb 2, 2022 10:20 PM UTC
Question

can an internal collaborator bcc to timeline

We have several sales people we would like to give the ability to bcc emails to Timeline without giving them a Gainsight license. They are users in Salesforce and are active “internal collaborators” in Gainsight User Management but they don’t have a full/viewer license. Is it possible to set up bcc to Timeline for these type of users?

3 replies

Contributor ⭐️⭐️⭐️
Jul 22, 2022 5:37 PM UTC

I have the same question but for the Horizon experience. This would benefit other departments who are communicating with customers. 

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Contributor ⭐️⭐️
Oct 19, 2023 5:00 PM UTC

Is there an answer to this question?

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kstim
Helper ⭐️⭐️
Oct 20, 2023 2:22 PM UTC

@cterry_cpaglobal Internal Collaborators can’t log emails to the timeline - I believe they need at least a Viewer license to log emails.

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