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Contributor ⭐️
February 2, 2022
Question

can an internal collaborator bcc to timeline

  • February 2, 2022
  • 3 replies
  • 88 views

We have several sales people we would like to give the ability to bcc emails to Timeline without giving them a Gainsight license. They are users in Salesforce and are active “internal collaborators” in Gainsight User Management but they don’t have a full/viewer license. Is it possible to set up bcc to Timeline for these type of users?

3 replies

Contributor ⭐️⭐️⭐️
July 22, 2022

I have the same question but for the Horizon experience. This would benefit other departments who are communicating with customers. 

Contributor ⭐️⭐️
October 19, 2023

Is there an answer to this question?

kstim
Helper ⭐️⭐️
October 20, 2023

@cterry_cpaglobal Internal Collaborators can’t log emails to the timeline - I believe they need at least a Viewer license to log emails.