We have several sales people we would like to give the ability to bcc emails to Timeline without giving them a Gainsight license. They are users in Salesforce and are active “internal collaborators” in Gainsight User Management but they don’t have a full/viewer license. Is it possible to set up bcc to Timeline for these type of users?
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I have the same question but for the Horizon experience. This would benefit other departments who are communicating with customers.
Is there an answer to this question?
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