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jackie_cofield
jackie_cofield
Contributor ⭐️⭐️⭐️⭐️
Nov 14, 2017 3:09 PM UTC
Question

Can notes taken in Gong sync back to SFDC and GainSight Timeline?

You can take notes in Gong that sync to SFDC. Can we make these Sync to Gainsight Timeline too?

    7 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    Nov 14, 2017 10:37 PM UTC
    Currently, it's not possible to sync notes from SFDC to Timeline. The Activities sync works in one direction only at this time.
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    Lila Krutel, Dir. Global Education Services
    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    Nov 14, 2017 10:44 PM UTC
    If you'd like to add your vote for this enhancement, see this post.
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    Lila Krutel, Dir. Global Education Services
    parimala_agnihotri
    Helper ⭐️
    Oct 11, 2019 12:06 AM UTC
    Is this integration coming? The page in the post gives me a 404

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    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    Oct 11, 2019 12:28 AM UTC
    Hi Parimala,

    The other post is here: https://community.gainsight.com/conversations/bidirectional-syncing-of-activities-on-timeline-5bc73e12e4b04588aaf86588

    @nitisha_rathi Can you share an update on our Timeline sync plans since it's a longstanding popular request?

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    Lila Krutel, Dir. Global Education Services
    nitisha_rathi
    nitisha_rathi
    Expert ⭐️⭐️
    Oct 11, 2019 8:08 AM UTC
    Capability to sync Salesforce activities to Timeline will be available within one quarter. We are also working towards a direct sync from Gong to Timeline. I will share more details as I have more clarity.

    Thansk,

    Nitisha

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      parimala_agnihotri
      Helper ⭐️
      Mar 5, 2020 5:54 PM UTC

      @nitisha_rathi would love to learn more about the gong integration feature underway. We are looking at a way to pull the tasks from a gong call and link it to a CTA’s timeline, a plugin of sorts that integrates the two systems would be great which gives users the ability to see the the CTAs and add the gong call and task to the relevant timeline.

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      miguel_rodriguez
      miguel_rodriguez
      Contributor ⭐️⭐️
      Aug 18, 2020 10:56 PM UTC

      @nitisha_rathi any updates on the Gong sync to Timeline?

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