Our CSMs use CTAs to remind them to reach out to customers to schedule meetings, then take notes and record their meeting follow-up emails from within the CTA. That way when they look at Timeline for the account, they can immediately see which meeting notes and follow-up emails went with the meeting because of the CTA label.





Is there a way to apply to CTA label to an email activity that has been created through BCC'ing to Timeline? We'd love to be able to keep everything organized.