Skip to main content
Gainsight Employee ⭐️
Srikanth
Gainsight Employee ⭐️
Jul 23, 2021 11:59 AM UTC
Solved

Can we show Average NPS in Company Object?

Hello Team,

We could see True NPS is available as a field in Company object but can we show NPS value(0-10) in Company Object.

Thanks & Regards,
Srikanth

jean.nairon
jean.naironAnswer
Expert ⭐️
Jul 29, 2021 4:05 PM UTC

We do this @Srikanth. We use a rule to average the NPS score across the last year and then load it to a field on the company object. 

Jean
View in thread

4 replies

sai_ram
sai_ram
Expert ⭐️⭐️
Jul 23, 2021 5:51 PM UTC

Hi @Srikanth, thank you for sharing, what is the use- case here.

Translate
ryanm
Contributor ⭐️⭐️⭐️
Jul 23, 2021 7:14 PM UTC

@sai_ram  we use the 1-10 number in the NPS tab in C360. We want to also include the NPS in some reporting, but its only available as true nps on the company object. This is confusing for end users to ingest. We want a uniform approach to the format of the data we provide them. 

Translate
manu_mittal
Gainsight Employee ⭐️
manu_mittal
Gainsight Employee ⭐️
Jul 26, 2021 8:06 AM UTC

@richa_bala 

Translate
jean.nairon
jean.naironAnswer
Expert ⭐️
Jul 29, 2021 4:05 PM UTC

We do this @Srikanth. We use a rule to average the NPS score across the last year and then load it to a field on the company object. 

Translate
Jean
    Terms & ConditionsAccessibility statement