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simonechen
simonechen
Contributor ⭐️⭐️⭐️
Jan 17, 2023 2:29 PM UTC
Solved

Can we trigger a CTA when a field passes a specific threshold value?

For instance we’re looking to trigger a CTA when a usage field value crosses over the 80% threshold.

Currently in our Rule, it’ll fire if the usage is over 80% (it doesn’t distinguish between something that just crossed 80% for the first time or was already over 80%) which isn’t the expected behaviour and we’re getting a lot of noise.

    john_apple
    john_appleAnswer
    Expert ⭐️
    Jan 17, 2023 3:44 PM UTC

    Hello @simonechen - in order to have this trigger only when it changes to a certain value, you would need to have a time series of data for previous and current value. You could leverage the scorecard which has built in snapshot capability or you could create a custom object that you use a rule to write to on a daily or even real-time basis depending on the data

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    john_apple
    john_appleAnswer
    Expert ⭐️
    Jan 17, 2023 3:44 PM UTC

    Hello @simonechen - in order to have this trigger only when it changes to a certain value, you would need to have a time series of data for previous and current value. You could leverage the scorecard which has built in snapshot capability or you could create a custom object that you use a rule to write to on a daily or even real-time basis depending on the data

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      simonechen
      simonechenAuthor
      Contributor ⭐️⭐️⭐️
      Jan 24, 2023 3:46 PM UTC

      Thanks @john_apple - that’s what I suspected. I’ll give this approach a look!

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