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jon_harris
Contributor ⭐️⭐️⭐️
November 22, 2018
Solved

Can you add a button to an Account view in SFDC that links and opens the account in Gainsight?

  • November 22, 2018
  • 3 replies
  • 116 views
Would be a lot quicker if I could click a button when viewing an account which opened the same account in GS

Best answer by pele
Hi Jon,

Do you have the Gainsight, VisualForce widget configured and added to Account page layouts? If so, users can simply click on the Gainsight logo and be taken directly to the C360 in Gainsight for that customer.



Some helpful docs to get this implemented if needed:

Set up Gainsight Team View (aka, widgets)

Gainsight Sales View for the SFDC Account or Opportunity Pages

Configure Customer 360 Summary



3 replies

jon_harris
Contributor ⭐️⭐️⭐️
November 26, 2018
bump

pele
peleAnswer
Helper ⭐️⭐️⭐️
November 26, 2018
Hi Jon,

Do you have the Gainsight, VisualForce widget configured and added to Account page layouts? If so, users can simply click on the Gainsight logo and be taken directly to the C360 in Gainsight for that customer.



Some helpful docs to get this implemented if needed:

Set up Gainsight Team View (aka, widgets)

Gainsight Sales View for the SFDC Account or Opportunity Pages

Configure Customer 360 Summary



jon_harris
Contributor ⭐️⭐️⭐️
November 27, 2018
Thanks Pele, I will have a conversation internally and go from there.