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david_lechosa
david_lechosa
Contributor ⭐️
Jul 10, 2018 8:35 PM UTC
Solved

Cannot clone rule

When I click on clone rules It doesnt clone them. is there anything im doing wrong?
    jitin_mehndiratta
    jitin_mehndirattaAnswer
    Helper ⭐️⭐️⭐️
    Jul 16, 2018 11:49 AM UTC
    Hi David,

    When you clone a rule, it gets copied as an inactive rule. Please ensure that you check the filter for inactive rules in order to view that rule.

    Regards,
    Jitin
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    2 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    Jul 12, 2018 11:54 PM UTC
    Hey David, can you share a screenshot or.gif of what you're seeing? Or feel free to reach out to support@gainsight.com if this is still an issue.
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    Lila Krutel, Dir. Global Education Services
    jitin_mehndiratta
    jitin_mehndirattaAnswer
    Helper ⭐️⭐️⭐️
    Jul 16, 2018 11:49 AM UTC
    Hi David,

    When you clone a rule, it gets copied as an inactive rule. Please ensure that you check the filter for inactive rules in order to view that rule.

    Regards,
    Jitin
    Translate
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