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david_lechosa
Contributor ⭐️
July 10, 2018
Solved

Cannot clone rule

  • July 10, 2018
  • 2 replies
  • 60 views
When I click on clone rules It doesnt clone them. is there anything im doing wrong?
Best answer by jitin_mehndiratta
Hi David,

When you clone a rule, it gets copied as an inactive rule. Please ensure that you check the filter for inactive rules in order to view that rule.

Regards,
Jitin

2 replies

lila_meyer
Gainsight Employee ⭐️⭐️⭐️
July 12, 2018
Hey David, can you share a screenshot or.gif of what you're seeing? Or feel free to reach out to support@gainsight.com if this is still an issue.
Lila Krutel, Dir. Global Education Services
jitin_mehndiratta
Helper ⭐️⭐️⭐️
July 16, 2018
Hi David,

When you clone a rule, it gets copied as an inactive rule. Please ensure that you check the filter for inactive rules in order to view that rule.

Regards,
Jitin