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Cannot clone rule

  • July 10, 2018
  • 2 replies
  • 41 views

david_lechosa
When I click on clone rules It doesnt clone them. is there anything im doing wrong?

Best answer by jitin_mehndiratta

Hi David,

When you clone a rule, it gets copied as an inactive rule. Please ensure that you check the filter for inactive rules in order to view that rule.

Regards,
Jitin

2 replies

lila_meyer
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  • Gainsight Employee ⭐️⭐️⭐️
  • July 12, 2018
Hey David, can you share a screenshot or.gif of what you're seeing? Or feel free to reach out to support@gainsight.com if this is still an issue.

jitin_mehndiratta
  • Helper ⭐️⭐️⭐️
  • Answer
  • July 16, 2018
Hi David,

When you clone a rule, it gets copied as an inactive rule. Please ensure that you check the filter for inactive rules in order to view that rule.

Regards,
Jitin