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alison_kaprielian
alison_kaprielian
Contributor ⭐️⭐️⭐️
August 28, 2018
Solved

Change Email Opt In/Out Preferences - Option to Opt Back In to Communications

  • August 28, 2018
  • 4 replies
  • 260 views
We have some clients that have unsubscribed to our email communications. Is there a link that we can enable them to opt back in and re-subscribe if they have done so in error? We'd like our CSMs to follow up with the clients to let them know that it's important to remain subscribed for important updated.
    Best answer by sagan_sherlin
    Hi Alison!

    I had a simliar question - but found this article to be rather helpful.  Mostly in the FAQ section.

    https://support.gainsight.com/Journey_Orchestrator_and_Email/Admin_Guides/Email_Opt-out_Policy

    I hope it helps!

    4 replies

    sagan_sherlin
    sagan_sherlinAnswer
    Helper ⭐️⭐️
    August 29, 2018
    Hi Alison!

    I had a simliar question - but found this article to be rather helpful.  Mostly in the FAQ section.

    https://support.gainsight.com/Journey_Orchestrator_and_Email/Admin_Guides/Email_Opt-out_Policy

    I hope it helps!
      R
      rakesh_lingala
      Helper ⭐️⭐️⭐️
      May 14, 2020

      Hello Everyone! 

      Happy to announce that Gainsight now provides users with more granular control to opt-out specific Contacts/Persons from email communications from the 360 > Person section. To enable users to opt-out specific Contacts/Persons from email communications, an Email Opt-Out field must be added to the Gainsight Person object in the LIST VIEW and DETAIL VIEW tabs of the 360 LAYOUTS page. After the Email Opt-Out field is added to the Gainsight Person object, users can set the value to true for a particular user of a company in the C360/R360 page. 

      This feature is implemented in both SFDC & NXT versions.

      For more information, refer to the v6.14 release.

      Thanks for posting!

        angela_domenichelli
        angela_domenichelli
        Contributor ⭐️⭐️⭐️⭐️⭐️
        June 22, 2026

        Does this solution work if the email is only opted out of certain categories?

        Angela Domenichelli (She/Her/Hers)
        Sanchita
        Gainsight Employee ⭐️
        Sanchita
        Gainsight Employee ⭐️
        June 23, 2026

        Hi ​@angela_domenichelli No, this feature does not support category-level opt-outs.

        Our workaround path is having Email Preference Center. If you have the Email Preference Center configured in Gainsight JO, contacts can self-manage preferences by communication type. This is the closest option for category-level control.

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