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We have some clients that have unsubscribed to our email communications. Is there a link that we can enable them to opt back in and re-subscribe if they have done so in error? We'd like our CSMs to follow up with the clients to let them know that it's important to remain subscribed for important updated.
Hi Alison!





I had a simliar question - but found this article to be rather helpful.  Mostly in the FAQ section.





https://support.gainsight.com/Journey_Orchestrator_and_Email/Admin_Guides/Email_Opt-out_Policy





I hope it helps!

Hello Everyone! 

Happy to announce that Gainsight now provides users with more granular control to opt-out specific Contacts/Persons from email communications from the 360 > Person section. To enable users to opt-out specific Contacts/Persons from email communications, an Email Opt-Out field must be added to the Gainsight Person object in the LIST VIEW and DETAIL VIEW tabs of the 360 LAYOUTS page. After the Email Opt-Out field is added to the Gainsight Person object, users can set the value to true for a particular user of a company in the C360/R360 page. 

This feature is implemented in both SFDC & NXT versions.

For more information, refer to the v6.14 release.

Thanks for posting!

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