Solved
Change of value while an Advanced Outreach email chain executes
Use case:
We have a language field in our contacts that defaults to English but can be changed by the CSM as appropriate.
During an email chain, the CSM changes the language of the contact.
For the remaining steps, the change of language (or any other field for that matter) is not detected. The rest of the AO continues to execute with the initial values.
Is there a way to get it to recognize the latest and greatest while in execution?
I am thinking that perhaps it would recognize the change if the language was part of the Uniqueness criteria but that would have the drawback of restarting the AO for the recipient.
We have a language field in our contacts that defaults to English but can be changed by the CSM as appropriate.
During an email chain, the CSM changes the language of the contact.
For the remaining steps, the change of language (or any other field for that matter) is not detected. The rest of the AO continues to execute with the initial values.
Is there a way to get it to recognize the latest and greatest while in execution?
I am thinking that perhaps it would recognize the change if the language was part of the Uniqueness criteria but that would have the drawback of restarting the AO for the recipient.