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Cornelia
Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
April 12, 2022

Chrome plugin: Logging email to timeline (Existing workflow) vs

  • April 12, 2022
  • 31 replies
  • 549 views

Hello Community, 

 

We’d like to hear what you have to say regarding a new workflow that is being worked on for Logging email to timeline.

 

Chrome plugin: Logging email to timeline (Existing workflow)

  • 1-click logging into timeline

  • All email activities are always logged in as timeline activity type “email”

 

Limitations

  • Activity type cannot be changed
  • Additional fields on the activity need to be updated by going to Gainsight timeline and editing the activity

 

Chrome plugin: Logging email to timeline (New workflow)

  • Clicking on log to timeline button opens complete timeline activity creation experience

 

 

Note: Every email logging will require 2 clicks.

    31 replies

    Show previous replies
    anirbandutta
    anirbandutta
    Expert ⭐️
    January 6, 2023

    @andreammelde good news! We have this feature planned to be rolled out in the next release :) 

    It's an opportunity for engagement
      andreammelde
      andreammelde
      Helper ⭐️⭐️
      January 6, 2023

      @anirbandutta great news! Just to confirm, when is the next release?

      Andrea Carroll
      anirbandutta
      anirbandutta
      Expert ⭐️
      January 10, 2023

      @anirbandutta great news! Just to confirm, when is the next release?

      The Q4 Jan Release is coming up in the next couple of weeks :) 

      Pl also attend this event to catch all the awesomeness

       

      It's an opportunity for engagement
        J
        joshmanuel
        Contributor ⭐️⭐️
        February 6, 2023

        @anirbandutta great news! Just to confirm, when is the next release?

        The Q4 Jan Release is coming up in the next couple of weeks :) 

        Pl also attend this event to catch all the awesomeness

         

        Did this feature end up launching with the January release? If so, how do we enable it?

        Cornelia
        CorneliaAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        February 7, 2023

        @Bhawya vmallya Could you please give us the updated release timeline for this feature

         

         

          B
          Bhawya
          Helper ⭐️⭐️⭐️
          February 7, 2023

          Tagging @arunabhat for an update here.

          J
          joshmanuel
          Contributor ⭐️⭐️
          February 13, 2023

          Tagging @arunabhat for an update here.

          @Bhawya or @arunabhat circling back to see if there is an update available?

          andreammelde
          andreammelde
          Helper ⭐️⭐️
          February 13, 2023

          @Bhawya @vmallya @Cornelia did this go in the last release? I did not see it anywhere in the release notes

          Andrea Carroll
          andreammelde
          andreammelde
          Helper ⭐️⭐️
          March 16, 2023

          Did this ever happen?

          Andrea Carroll
          heather_hansen
          heather_hansen
          VIP ⭐️⭐️⭐️⭐️⭐️
          March 27, 2023

          Would like an update here as well.  We are having the same issues as @andreammelde with emails logging to our demo account instead of the customer’s account due to internal users being included on the email.

          Show more replies
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