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Cornelia
Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
Apr 12, 2022 7:32 AM UTC

Chrome plugin: Logging email to timeline (Existing workflow) vs

Hello Community, 

 

We’d like to hear what you have to say regarding a new workflow that is being worked on for Logging email to timeline.

 

Chrome plugin: Logging email to timeline (Existing workflow)

  • 1-click logging into timeline

  • All email activities are always logged in as timeline activity type “email”

 

Limitations

  • Activity type cannot be changed
  • Additional fields on the activity need to be updated by going to Gainsight timeline and editing the activity

 

Chrome plugin: Logging email to timeline (New workflow)

  • Clicking on log to timeline button opens complete timeline activity creation experience

 

 

Note: Every email logging will require 2 clicks.

    31 replies

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    anirbandutta
    anirbandutta
    Expert ⭐️
    Jan 6, 2023 11:02 AM UTC

    @andreammelde good news! We have this feature planned to be rolled out in the next release :) 

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      andreammelde
      andreammelde
      Helper ⭐️⭐️
      Jan 6, 2023 4:57 PM UTC

      @anirbandutta great news! Just to confirm, when is the next release?

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      Andrea Carroll
      anirbandutta
      anirbandutta
      Expert ⭐️
      Jan 10, 2023 8:28 AM UTC

      @anirbandutta great news! Just to confirm, when is the next release?

      The Q4 Jan Release is coming up in the next couple of weeks :) 

      Pl also attend this event to catch all the awesomeness

       

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        joshmanuel
        Contributor ⭐️⭐️
        Feb 6, 2023 8:14 PM UTC

        @anirbandutta great news! Just to confirm, when is the next release?

        The Q4 Jan Release is coming up in the next couple of weeks :) 

        Pl also attend this event to catch all the awesomeness

         

        Did this feature end up launching with the January release? If so, how do we enable it?

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        Cornelia
        CorneliaAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        Feb 7, 2023 7:17 AM UTC

        @Bhawya vmallya Could you please give us the updated release timeline for this feature

         

         

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          Bhawya
          Helper ⭐️⭐️⭐️
          Feb 7, 2023 7:31 AM UTC

          Tagging @arunabhat for an update here.

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          joshmanuel
          Contributor ⭐️⭐️
          Feb 13, 2023 2:45 PM UTC

          Tagging @arunabhat for an update here.

          @Bhawya or @arunabhat circling back to see if there is an update available?

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          andreammelde
          andreammelde
          Helper ⭐️⭐️
          Feb 13, 2023 4:15 PM UTC

          @Bhawya @vmallya @Cornelia did this go in the last release? I did not see it anywhere in the release notes

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          Andrea Carroll
          andreammelde
          andreammelde
          Helper ⭐️⭐️
          Mar 16, 2023 7:14 PM UTC

          Did this ever happen?

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          Andrea Carroll
          heather_hansen
          heather_hansen
          VIP ⭐️⭐️⭐️⭐️⭐️
          Mar 27, 2023 2:07 PM UTC

          Would like an update here as well.  We are having the same issues as @andreammelde with emails logging to our demo account instead of the customer’s account due to internal users being included on the email.

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