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rajeev_nair
Contributor ⭐️
August 23, 2019
Solved

Completed Participants counts is higher than survey response count in Survey JO Program

  • August 23, 2019
  • 1 reply
  • 42 views
When i checked the activity in Journey orchastrator program, i can see only 10 particpents are responded for the survey but the completed participents count is showing as 200.

How this is possible?

Best answer by diane_morneau
Hi Rajeev

The number of completed participants are those who have reached an End Outreach step on your program. If the period specified in the Conditional Wait (The recipient's response to survey will not be considered period) has expired, then all the survey recipients have moved on to the next step and potentially to the End of Outreach.

Take a look at the snap shot view or the participant's activity log.

1 reply

diane_morneau
diane_morneauAnswer
Helper ⭐️⭐️⭐️
August 23, 2019
Hi Rajeev

The number of completed participants are those who have reached an End Outreach step on your program. If the period specified in the Conditional Wait (The recipient's response to survey will not be considered period) has expired, then all the survey recipients have moved on to the next step and potentially to the End of Outreach.

Take a look at the snap shot view or the participant's activity log.

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