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meenal_shukla
Gainsight Employee ⭐️⭐️
April 3, 2020
Solved

Copying Scorecard comments post timeline integration with Scorecards

Many of our customers are using scorecard comments as they change a manual score and copy it to the field in Salesforce. For context, this copying happens via the Rules engine (Comment field of the scorecard measure to the field in Salesforce). With Scorecard / timeline integration, the comments still will have the latest timeline update at any point and therefore we are not required to change the underlying rules. That's forward thinking product management. Thank you! For context this is how the rule looks like:

My slight concern is when the destination field for comments is a long text, the formatting, when the copying happens via the rules engine, adds too many tags which makes it look wonky. Has anyone else faced this issue?

 

shantan_reddy
Gainsight Employee ⭐️
May 11, 2020

@meenal_shukla This has been fixed as part of the recent patch release in May.

 

Regards,

Shantan

3 replies

phani_kumar
Gainsight Employee ⭐️⭐️
April 4, 2020

Hi Meenal.

Thanks for sharing the notes for How to load the Scorecard Comments to SFDC using rules. 

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shantan_reddy
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 11, 2020

@meenal_shukla This has been fixed as part of the recent patch release in May.

 

Regards,

Shantan

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Helper ⭐️⭐️⭐️
May 20, 2020