Hello everyone

I hope you are all doing well. I am reaching out to you for ideas and suggestions for using the company to drive customer engagement. Our company recently carried out Gainsight; and while we are excited about its potential, we want to make sure we are making the most of the platform. If you have any tips or strategies for maximising customer engagement; please share them with me.

• What is the best way to monitor and improve client engagement using health scores? What measurements do you use; and how do you make sure they accurately represent the client experience?
• What are the most effective techniques for developing and using customer success methods in the company? Please share any templates and frameworks that you have found particularly useful.
• Could you provide examples of effective engagement models that you have used? More precisely, how do you modify your engagement strategies for various clientele groups?
• Which automated processes work best to ensure relevant and consistent client relationships? Is there a way to find a balance between automation and customisation?
• What is your entire customer success strategy and how do you integrate NPS and other survey results? Exist any suggested processes for increasing response rates and addressing critiques?
• Which dashboards and reports are essential for monitoring client success and engagement? How can you make sure that your group uses these insights to motivate active customer service?

Our biggest challenge is making sure that our health scores are both thorough and useful. We seem to have too much data at times and not enough at others. Our team is additionally concentrating on developing more customised client success strategies; but we are having trouble striking a balance between standardisation and customisation.

Our goal is to increase overall satisfaction with our services and retention rates while creating more closely, more active relationships with our clients. We think we could achieve these goals more successfully and efficiently if we make the most of Gains insight.

Also I explored some topics related to this https://communities.gainsight.com/product-experience-px-16/how-should-we-notify-our-users-that-we-are-mendixtraining-analyzing-their-application-usage-with-gainsight-px-9379 but I did not get the sufficient solution of my query so I would really want to get some help from a more experienced person.

We would appreciate it if you provided any information; studies; citations; and personal experience that helps explain these issues. For many others in the community who may be experiencing identical difficulties; your thoughts will be extremely beneficial in addition to us.

I am excited to hear about your experiences and have an insightful conversation.

I am grateful for your help in advance.