We have recently set up an external action with Slack, allowing us to use the rules engine to post NPS responses to a new NPS channel created in Slack. While the companywide visibility into our NPS responses and feedback is great, does anyone have ideas or best practices on how to use such a channel to create action and accountability? We already have CTAs going for our CSMs for their own NPS responses in their portfolios. However, we want to make sure posting all responses to a channel creates action and ownership, and not just become a running list of responses people read when they have time.
Page 1 / 1
Hi
Hi
we would be interested in this as well. better than a bunch of emails and everyone can see what is happening. but best if loaded to a customer channel.
Update on this. We have added a field to show the team manager for any NPS response posted to this Slack channel. This has helped direct questions to the appropriate team leader if teammates have questions or follow up they want to provide. So far, we have had a lot of emoji responses in the channel, not discussions or threads.
Yes, I think we have it figured out for the most part. Our NPS channel in slack has proven to be a company-wide hit. Thank you.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.