Hello Everyone,
We’ve made some important updates to our data restoration process to ensure better clarity, consistency, and alignment across our Support and Engineering teams.
🔍 Key Changes
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Any data restoration request that goes beyond the standard scope will now be reviewed on a case-by-case basis by our Support and Engineering teams.
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Please note that restored data may contain inconsistencies with dependent data. Identifying and resolving such inconsistencies will be outside the scope of the restoration process.
The above is updated to the support documentation already.
Document: https://support.gainsight.com/gainsight_nxt/Recycle_Bin/About/Recycle_Bin_Overview
⚙️ What You Can Expect
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Each restoration request will be reviewed promptly by our Support team.
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We’ll set clear expectations within 24 business hours once all the required information is available.
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Restoration requests do not have a defined SLA, as feasibility depends on multiple factors including data availability and technical complexity.
We’ll continue to work closely with our Data Operations and Engineering teams to ensure every restoration request is carefully evaluated and handled with transparency.
If you have questions or need assistance with a specific restoration request, please reach out to Gainsight Support via the Support Portal or through your existing case.
Thank you for your understanding and continued partnership.
— Gainsight Support Team