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Question

CSAT 5-point scale results & percentage in C360

  • June 28, 2022
  • 0 replies
  • 18 views

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Hi, 

Are there any plans to have the CSAT % and actual 5-point score for an account in the C360? The percentage is valuable, but we find the 5-point scale more meaningful in our organization. It’ll also eliminate manual calculations when we summarize the results. 

Thanks!