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elizabeth_adams_c593ee
elizabeth_adams_c593ee
Helper ⭐️⭐️⭐️
October 6, 2016
Question

CTA Emails in Reports

  • October 6, 2016
  • 13 replies
  • 254 views
We started using the CTA Emails two weeks ago. I tried running some reports in the Report Builder to assess activity. I'm not seeing these emails in those reports - even the test emails that i know we fired. Should these be showing up in the reports and, if so, am I missing a critical step?

Thanks!
Elizabeth

    13 replies

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    H
    Gainsight Employee ⭐️
    hitesh_sharma
    Gainsight Employee ⭐️
    September 6, 2017
    Hi Johnny,

    Pls Click here to get information on how to Configure Reports on Email Logs object.

    To know more about Email Assist and Limitations in Email Logs, Click here.

    Regards,
    Hitesh
      lane_h
      lane_h
      Helper ⭐️
      October 10, 2017
      @Hitesh, One thing many customers want to report on from Email Logs is also the CSM on the account. It would be helpful if "out of the box" there was a way to map CSM to email logs. Otherwise you have to create a new field in the Email Logs object and then create a rule that maps the CSM over to the Email Logs Object. 
      Director of CX and Scale Programs
      H
      Gainsight Employee ⭐️
      hitesh_sharma
      Gainsight Employee ⭐️
      October 10, 2017
      Hi Lane,

      Agreed on that.

      It's on our roadmap to add few more details in Email Logs for better reporting. As of now i don't have an ETA, will update you once we decide on anything.

      Regards,
      Hitesh
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