I am looking for good ideas on how to capture requirements from my Gainsight users such as Ideas for CTA’s, Rules, Playbooks etc…
During implementation we used Smartsheet but that was for a specific audience and my goal is to setup something like a Microsoft Teams Form to allow requestors to fill out necessary information in order for GS Admins to create.
Currently I have a generic intake form via Microsoft Teams but that is limited and wasn’t sure what else others may be using.
Thanks,
Jason
We are currently using Coda to take in requests. This has been helpful for non-technical requests, such as changes in email templates, updates to CTA fields, etc.
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