I thought there was already a community entry somewhere that I had raised this issue a few months back and was told it was to be resolved in the next update (which should have passed by now) but still encountering this on the 5.x UI.
I did find this problem https://community.gainsight.com/gainsight/topics/zendesk-ticket-urls-no-longer-working which could be related.
We have a field on the attribute tab that should display a URL but it is showing HTML code instead. Is this a bug or something we can adjust on our side?
Please see screenshot below.
Page 1 / 1
Can some more info be provided on this?
- 'SupportableX Link' is a custom field of which type?
- The version number on which the issue is seen?
Hi Rajdeep,
The field is a Formula(text) Data TypeFormula IF(ISBLANK(AccountNumber),"No Account Number",
HYPERLINK("https://xxxx:portnumber/pls/rhapplications/f?p=304:1:::::P0_ACCOUNT_NUMBER:"; & AccountNumber, "Link", "_blank"))
(I obscured the URL)
I don't know the exact version number, but it is on the latest update (Version 5.x)
The field is a Formula(text) Data TypeFormula IF(ISBLANK(AccountNumber),"No Account Number",
HYPERLINK("https://xxxx:portnumber/pls/rhapplications/f?p=304:1:::::P0_ACCOUNT_NUMBER:"; & AccountNumber, "Link", "_blank"))
(I obscured the URL)
I don't know the exact version number, but it is on the latest update (Version 5.x)
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.