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I thought there was already a community entry somewhere that I had raised this issue a few months back and was told it was to be resolved in the next update (which should have passed by now) but still encountering this on the 5.x UI.



I did find this problem https://community.gainsight.com/gainsight/topics/zendesk-ticket-urls-no-longer-working which could be related.



We have a field on the attribute tab that should display a URL but it is showing HTML code instead.  Is this a bug or something we can adjust on our side?



Please see screenshot below.



Can some more info be provided on this?




  1. 'SupportableX Link' is a custom field of which type?
  2. The version number on which the issue is seen?
Hi Rajdeep, 



The field is a Formula(text) Data TypeFormula  IF(ISBLANK(AccountNumber),"No Account Number",

HYPERLINK("https://xxxx:portnumber/pls/rhapplications/f?p=304:1:::::P0_ACCOUNT_NUMBER:"; & AccountNumber, "Link", "_blank"))



(I obscured the URL)



I don't know the exact version number, but it is on the latest update (Version 5.x)

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