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ky_powell
ky_powell
Contributor ⭐️⭐️⭐️⭐️⭐️
May 21, 2019
Question

Deleting timeline entries as an Admin

  • May 21, 2019
  • 4 replies
  • 364 views
I don't see the ability to delete a Timeline entry as an Admin. Can Timeline entries only be deleted by the user that has created it? There is a timeline entry I am trying to delete by a user who is no longer with the company, and I am also unable to log in as this user now because of that.

    4 replies

    darkknight
    darkknight
    Expert ⭐️
    May 21, 2019
    This has been requested a few times before. For years...

    https://community.gainsight.com/conversations/deleting-timeline-activities-5bc73e1de4b04588aaf86efc

    Jeff Kirkpatrick
    venkatesh
    Gainsight Employee ⭐️
    venkatesh
    Gainsight Employee ⭐️
    June 4, 2019
    Hi Ky Powell,

    From now the drafts limits are calculated at the User level and not at the org level. Previously, the draft limit was set to 2000 per tenant. This limit will now be calculated at the User level. Each user can log a maximum of 50 drafts. This limit includes:

    1. Activities which were auto saved as drafts
    2. Email to Timeline emails which were logged as drafts
    For more details you can visit following link

    https://community.gainsight.com/conversations/new-timeline-enhancements-available-today-5cf6b9c2e4b0690f779304af

    hardik_mota
    hardik_mota
    Helper ⭐️
    November 26, 2019

    Hi Team, 

    We have multiple users looking for this feature. Is there any ETA for this enhancement? 

    Best,

    Hardik

    Hardik
    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    November 26, 2019

    Since there’s an older post requesting the same enhancement, I’m closing this post to further comments. 

    Please visit the following post to comment or vote for this request:

    https://community.gainsight.com/cs-ideas-21/deleting-timeline-activities-5705

    Lila Krutel, Dir. Global Education Services
    Terms & ConditionsAccessibility statement