Hey everyone,
We are currently in the process of adding the NDR to Gainsight. Currently we calculate them on the level: Market Segment → Region → Subregion. Since it is a percentage, we cannot then calculate it correctly for the whole company (or per market segment or region), as the average over percentages unfortunately leads to a distorted result.
Have any of you ever had a similar problem and can help me?
Thanks in advance
Adrian