Got an idea on how we can improve our platform? Don't hesitate to post your idea on our Ideation board.
August was an exciting month for the embeddable widgets where it’s possible now to configure the content that is shown in the widget. Also the preview of live search reveals the upcoming improvements we are making on our search capabilities. API 2.0 beta is ready to go, but we have been encountering infrastructure issues that have hindered the release, so it’s still showing on this list.
Product updates coming soon:
First beta for API 2.0 - Conversations and Questions (including Webhooks)
We have been working on a new API which will provide a more consistent REST experience. We are expecting to start a beta for all of our Branded Templates customers soon. The first release of the new API is providing you all the functionality for the conversations and questions domains, also including all moderator actions.
Live Search
When a user is searching he will get up to 5 results in a dropdown the moment he starts typing in the search box. At every keystroke our search engine does its magic to push the most relevance topics to the user so he can find the information he needs. You can preview this feature on the inSpired community.
Topic Helpfulness
We’ll add a little area below the opening post in Q&A topics where users can indicate if they found a topic helpful or not. This data will be directly logged into your Google analytics, giving you a clear view on which topics/content are helping people the most. You can preview this feature on the inSpired community.
Embeddable widgets - Show answers/conversations/articles directly within your website
The next big update for the embeddable widgets is almost ready - your website visitors will soon be able to view answers to questions and read help articles/conversations seamlessly within the conversational widget, without ever having to leave the page.
Embeddable widgets - Gather anonymous topic helpfulness feedback from your website visitors
Along with showing the details of topics in the conversational widget, we’ll also add a way for visitors of your website to anonymously provide feedback on the helpfulness of the content they read. In the future, we plan to make this data available to you through a dashboard in Control.
Completed Projects & Improvements
August 2018
- Upload & Attach Files to posts
- Allowing super-users to mark answers
- Embeddable Widgets - Configure The Content Shown On Specific Pages Of Your Site
- Community Success Dashboard
- Spam Prevention - Self Service
- Configure header colors and settings
- Configure community- and category title colors
May 2018
- GDPR - User Erasure
- 3rd party scripts Self-Service for Branded Templates
- Community statistics widget
March 2018
- Improved Content Dashboard
- Embeddable Widgets
- Members Dashboard (First version)
- Configure introduction widget colors
- Read/unread topics indicator
- Super User as a primary role
- Breadcrumbs for Branded Templates
- Improved Phrases tool
- Self-Service moderation labels for Branded Templates
- Default avatars
- Self-Service styling for Branded Templates
December 2017
