Good Afternoon-
I know I saw this last week but I cannot find the feature:
We are working with Outreaches in Journey Orchestrator and we want to upload a .csv of domains on our "Do Not Contact" list as a filter that is run before each send for a specific Outreach.
Where can I find this functionality? I am still looking through Journey Orchestrator in 'Outreaches', 'Powerlists' and 'Templates' to no avail.
Thanks!
-Jim
Solved
"Do Not Contact" list in Journey Orchestrator
Best answer by john_apple
I think you would have to add criteria to filter email "does not contain" if it you wanted to exclude a domain. However, if you have a lot of domains to exclude - you would probably need to get a CSV file of all emails to upload to the Program as an exclusion. You could make a powerlist that looks for just emails that contain those domains, download results and save as CSV and then upload to exclusions for Programs. Might take some work if you have a lot of domains.
+5I think you would have to add criteria to filter email "does not contain" if it you wanted to exclude a domain. However, if you have a lot of domains to exclude - you would probably need to get a CSV file of all emails to upload to the Program as an exclusion. You could make a powerlist that looks for just emails that contain those domains, download results and save as CSV and then upload to exclusions for Programs. Might take some work if you have a lot of domains.
Thanks John.
We're sending via Outreaches, not Programs. Are Exclusion Lists available via Outreaches?
Thanks
-Jim
We're sending via Outreaches, not Programs. Are Exclusion Lists available via Outreaches?
Thanks
-Jim
+5No - it would have to be part of the Powerlist filters, or download the Powerlist results as-is and manually edit in Excel to exclude email addresses and then upload the edited version back as CSV to a new Powerlist.
If you had some sort of opt-out or do not contact field on the contact or account record, that would make filtering a lot easier in this case.
If you had some sort of opt-out or do not contact field on the contact or account record, that would make filtering a lot easier in this case.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.