Do you need a license or permission to view the Gainsight widget in Salesforce?

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We have had different reports that some Salesforce users are not able to see the Gainsight Widget on the account page. Do you need to have a specific set of permissions or license?

phani_kumarAnswer

Gainsight Employee ⭐️⭐️

Ok. Please add these 2 Gainsight Standard and/or Gainsight Special Permission sets and try, it should work.

phani_kumar

Gainsight Employee ⭐️⭐️

Hi Andrea.

Correct me if my thinking was wrong. Your Salesforce users want to see the Gainsight Reports on Gainsight C360 Page? If yes, please add the below permission and try it.

Gainsight Standard and/or Gainsight Special

Thanks.

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andreammeldeAuthor

Helper ⭐️⭐️

Yes - we are trying for users to be able to see the C360 and timeline associated with the account.

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Andrea Carroll

phani_kumarAnswer

Gainsight Employee ⭐️⭐️

Ok. Please add these 2 Gainsight Standard and/or Gainsight Special Permission sets and try, it should work.

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