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andreammelde
Helper ⭐️⭐️
May 2, 2020
Solved

Do you need a license or permission to view the Gainsight widget in Salesforce?

  • May 2, 2020
  • 3 replies
  • 292 views

We have had different reports that some Salesforce users are not able to see the Gainsight Widget on the account page. Do you need to have a specific set of permissions or license?

 

Best answer by phani_kumar

Ok. Please add these 2 Gainsight Standard and/or Gainsight Special Permission sets and try, it should work.

3 replies

phani_kumar
Gainsight Employee ⭐️⭐️
May 4, 2020

Hi Andrea.

Correct me if my thinking was wrong. Your Salesforce users want to see the Gainsight Reports on Gainsight C360 Page? If yes, please add the below permission and try it.

Gainsight Standard and/or Gainsight Special

Thanks.

andreammelde
Helper ⭐️⭐️
May 4, 2020

Yes - we are trying for users to be able to see the C360 and timeline associated with the account.

Andrea Carroll
phani_kumar
Gainsight Employee ⭐️⭐️
May 24, 2020

Ok. Please add these 2 Gainsight Standard and/or Gainsight Special Permission sets and try, it should work.