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jd_griffis
jd_griffis
Contributor ⭐️⭐️⭐️⭐️
Apr 24, 2015 2:55 PM UTC
Solved

Duplicate Health Scores

If a user refreshes a stale health score using the checkmark instead of the new refresh button; a duplicate health score record is created - which impacts reporting and dashboards. Standard UI procedure is that invalid options should not be available (can only rely on user training to a certain extent). If the score value is not changed, the checkmark option should not be available.
    emily_mcdaniel_629a86
    emily_mcdaniel_629a86Answer
    Gainsight Employee ⭐️⭐️
    Apr 24, 2015 8:20 PM UTC
    Hi JD, 

    I went ahead a submitted a support ticket on your behalf so that we can dig into this with you. This is not something we have seen before so we definitely want to get more details from you so that we can understand what you are seeing. 
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    1 reply

    emily_mcdaniel_629a86
    emily_mcdaniel_629a86Answer
    Gainsight Employee ⭐️⭐️
    Apr 24, 2015 8:20 PM UTC
    Hi JD, 

    I went ahead a submitted a support ticket on your behalf so that we can dig into this with you. This is not something we have seen before so we definitely want to get more details from you so that we can understand what you are seeing. 
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