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jd_griffis
jd_griffis
Contributor ⭐️⭐️⭐️⭐️
April 24, 2015
Solved

Duplicate Health Scores

  • April 24, 2015
  • 1 reply
  • 63 views
If a user refreshes a stale health score using the checkmark instead of the new refresh button; a duplicate health score record is created - which impacts reporting and dashboards. Standard UI procedure is that invalid options should not be available (can only rely on user training to a certain extent). If the score value is not changed, the checkmark option should not be available.
    Best answer by emily_mcdaniel_629a86
    Hi JD, 

    I went ahead a submitted a support ticket on your behalf so that we can dig into this with you. This is not something we have seen before so we definitely want to get more details from you so that we can understand what you are seeing. 

    1 reply

    emily_mcdaniel_629a86
    emily_mcdaniel_629a86Answer
    Gainsight Employee ⭐️⭐️
    April 24, 2015
    Hi JD, 

    I went ahead a submitted a support ticket on your behalf so that we can dig into this with you. This is not something we have seen before so we definitely want to get more details from you so that we can understand what you are seeing. 
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