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elizabeth_adams_c593ee
elizabeth_adams_c593ee
Helper ⭐️⭐️⭐️
Aug 24, 2017 12:16 AM UTC
Question

Edit Field 360 Report

We have a project where we want to add information / update several records per account. Is it possible to create editable fields on a report in the 360? I know it's a long shot, but that would be super helpful, right now.

    5 replies

    karl_rumelhart
    karl_rumelhart
    Expert ⭐️
    Aug 24, 2017 3:48 AM UTC
    Alas, no.  Sorry Elizabeth!    Certainly that would be a good thing to enable.  Can you share the type of records and fields you want to be able to mass edit?
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    elizabeth_adams_c593ee
    elizabeth_adams_c593eeAuthor
    Helper ⭐️⭐️⭐️
    Aug 24, 2017 2:39 PM UTC
    Hi Karl - I think there's some value in this capability in multiple instances. Updating contact information or account details (SFDC data). Our current use case is asking clients for updates on outstanding projects. We want CSMs to provide updates that we can then pull into our project management tool. Many accounts have several projects so there's a 1:many aspect that would require a table. The data is currently available in GS via an MDA table.
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    Elizabeth Panska
      jbeaumont
      jbeaumont
      Contributor ⭐️⭐️⭐️
      Jun 18, 2021 4:34 PM UTC

      FWIW, we would love this, too. 

      We currently do a number of exports to Gsheets, update fields, and then do an S3 import back into Gainsight. This process means our CSMs and Managers are spending more time outside of Gainsight.

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        gopal_rao_kallepu
        gopal_rao_kallepu
        Helper ⭐️⭐️⭐️
        Jun 23, 2021 7:24 AM UTC

        Sorry for the inconvenience @jbeaumont.
        You can edit records of custom low volume objects and all the SFDC objects from the C360 related list section. Can you help us understand what kind of data are you trying to edit here and context around it can be really helpful.
        Thank you

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        Gopal
          jbeaumont
          jbeaumont
          Contributor ⭐️⭐️⭐️
          Jun 23, 2021 4:56 PM UTC

          @gopal - yes, thanks!

           

          A few things:

          1. Custom fields to be updated (customer prioritization fields, deployment method, potential # of users)
          2. Stock Gainsight fields (lifecycle stage, Summary)

           

          The idea would be the ability to edit fields that are dropdown, multi-pick, text-based, etc. Right now it’s a bit of a pain to go account-by-account to update.

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