Helper ⭐️

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Edit Timeline Email Template

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This may be a basic question but I can’t seem to figure it out. We are sending emails from timeline for activity. I’d like to change the layout for this email, removing external contacts in the email body and tokenize fields like CSM Full Name. Where/how do I do this?

Contributor ⭐️⭐️⭐️⭐️⭐️

Hello @trevor_shand, thank you for your post. Having this looked into by our Product Manager and get back to you.

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Gainsight Employee ⭐️

@Cornelia Assigning to @soumitrasahu

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trevor_shandAuthor

Helper ⭐️

Any updates? Thank you.

Trevor

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Contributor ⭐️⭐️⭐️⭐️⭐️

Hello @trevor_shand, apologies for the delay here. Looping in @soumitrasahu to take this up at the earliest.

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trevor_shandAuthor

Helper ⭐️

@Cornelia @soumitrasahu Any updates or thoughts here?

Trevor

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Helper ⭐️⭐️

@trevor_shand Currently, we do not support tokenized fields in Emails sent from Timeline.

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