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marianne
marianne
Contributor ⭐️⭐️
Apr 19, 2016 3:24 PM UTC
Solved

Editable language for Surveys - NPS question & helper text

I don't seem to be able to edit the language for "Not at all likely", "Neutral", or "Extremely likely" in an NPS question in my survey. I am sending this globally and cannot change the text to our target language for these options, the "Submit" button, and "All questions marked with * are required" blurb. 
    raja kuditipudi
    raja kuditipudiAnswer
    Gainsight Employee ⭐️
    Oct 31, 2016 9:45 AM UTC
    Translation support for "Select language" will be available in November release.
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    5 replies

    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    Apr 25, 2016 5:20 PM UTC
    Hi Marianne, Our next release of Gainsight, coming out in mid-May, supports multilingual surveys. I'm adding our product manager for surveys, in case he has additional input.
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    Lila Krutel, Dir. Global Education Services
      patti_arsenault
      patti_arsenault
      Contributor ⭐️⭐️
      May 4, 2016 7:11 PM UTC
      We are looking forward to this feature for sure!!
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      marianne
      marianneAuthor
      Contributor ⭐️⭐️
      Jun 3, 2016 8:21 PM UTC
      I'm loving the multilingual survey functionality in the last release, but there are still a couple of items that cannot be edited. Most notably, "Select language" and "Other (please specify). Would be great to make these editable for language in a future release, as it looks a bit funny to have those phrases in English once a customer changes the language.
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        raja kuditipudi
        Gainsight Employee ⭐️
        raja kuditipudi
        Gainsight Employee ⭐️
        Jun 17, 2016 7:33 AM UTC
        Hi Marianne,

        Thanks for reporting this. Translation support for "Select language" is already in our roadmap. Will update the ETA soon.

        We already have provision to translate "Other(please specify)". You can see the same in the attached screenshot. Let us know if you are still facing any issues.

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        raja kuditipudi
        Gainsight Employee ⭐️
        raja kuditipudiAnswer
        Gainsight Employee ⭐️
        Oct 31, 2016 9:45 AM UTC
        Translation support for "Select language" will be available in November release.
        Translate
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