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heather_hansen
heather_hansen
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May 25, 2017
Solved

Email Assist Size Limit

  • May 25, 2017
  • 4 replies
  • 102 views
We're using email assist to send a recap email after an EBR and then attaching the EBR.  We're running into problems with the size limit which is limiting the ability of our CSMs to be able to use the email assist task.  Is it possible to increase the size limit at all?  The template alone is about 3MB and could be more depending on how much data we are presenting.
    Best answer by seth
    As an alternative to Box, FWIW, we are extensive users of CloudApp, which works great for quick file sharing. Google Drive also works well, but then you have to deal with the sharing permissions for every single file.

    4 replies

    danella_stephany
    danella_stephany
    Contributor ⭐️⭐️⭐️
    May 25, 2017
    We use Email Assist for the same use case and also ran into this issue. Our workaround for now is to drop the EBR into a Box folder and include the link to the Box folder in the email. Not ideal but a workaround...
      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      May 25, 2017
      As a former network and email server admin in a past life, I can fully support sending large files as links instead of attachments. Email servers everywhere will thank you. 🙂
      VP of Customer Success at Forcepoint
        seth
        sethAnswer
        Expert ⭐️
        May 26, 2017
        As an alternative to Box, FWIW, we are extensive users of CloudApp, which works great for quick file sharing. Google Drive also works well, but then you have to deal with the sharing permissions for every single file.
        AI Transformation @ Gainsight
          heather_hansen
          heather_hansenAuthor
          VIP ⭐️⭐️⭐️⭐️⭐️
          May 30, 2017
          Thanks, all!  I appreciate the suggestions!
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